West Valley Medical Center’s Emergency Department has a mission to provide compassionate care to the rapidly growing and diverse community in the Treasure Valley. As you enter our doors, you will feel safe and secure while our highly skilled staff and Board-certified physicians tend to your very real health care emergencies.

Our registered nurses and technicians have had specialized training that gives them the ability to care for your every need, and you will know they take their responsibility seriously as you observe them deliver the highest-quality, choicest care.

We staff our 24-hour, seven-days-a-week emergency department with full physician support. To complement the physician care, we also staff nurse practitioners and physician assistants to meet all your health care needs.

Triage Express Improves ER Experience

Through the Triage Express process, West Valley Medical Center connects with patients upon arrival and quickly escorts them into the Emergency Department for evaluation and treatment. This system allows us to provide better, more timely care in your serious time of need.

As soon as a triage patient is identified in the waiting room, a nurse brings the person to a bed, starting the assessment and treatment process right away. From there our board-certified emergency physicians, emergency-trained nurses and emergency technicians give focused, individualized attention to each patient.

At West Valley Medical Center, we’re always looking for ways to make our emergency patients feel more safe ― from arrival to departure. Triage Express is just one way we’re improving your ER experience in Canyon County.

Positive Patient Experience

"Dear West Valley Medical Center in Caldwell,

"When my daughter Taylor suffered a nasty cut above her eye at preschool, I would have given the world to help calm her anxieties, as well as my own. Lucky for me, the caring, efficient Emergency Department specialists at West Valley Medical Center offered the support we both needed.

"We spent just a short time in the waiting room that day, which helped a lot because Taylor was understandably upset. Once the staff was ready to see us, they treated Taylor’s cut quickly and efficiently. But perhaps most importantly, they put her mind at ease, presenting her with a colorful blanket that now rarely leaves her side. In fact, your emergency team made Taylor more relaxed than I was!

"On a day when my daughter and I needed all the comfort we could get, your hospital was more than able and willing to provide it. It was quite clear the staff had our best interests at heart –- a sentiment that meant a great deal to us.

"We hope we’re never in that situation again, but if we are, it’s reassuring to know the West Valley Medical Center staff is ready and poised to provide excellent care.

"Many thanks,

Troy and Taylor Hooper